For us and our customers, we realize that continued growth cannot happen without continued innovation. Therefore Standard Electric Supply Co.’s long-running Quality Management System allows for every associate to contribute to our ongoing search for process improvements that continually improve the quality of our service to you.
At Standard Electric, ISO 9001:2015 is more than a certification – it’s the way we do business. Our Quality Management System ensures that you receive consistent, reliable services.
Customers Have a Voice
Any events that fail to conform to our quality standards are reported. Solutions are implemented preventing the events from recurring and to continuously improve our service.
We meet with you on a regular basis to discover and respond to your changing needs and industry trends, and to identify areas for improvement in our services.
Developing New Solutions
Every idea submitted through our Quality Improvement Incentive Plan is acknowledged, and those that we implement are further recognized and rewarded at an annual event. The result? Each year we implement numerous ways to improve our business and service, all suggested by our associates.
Standard Electric has a system for reporting and resolving any Opportunities for Improvement (OFIs) within the company. These occurrences are entered into a database and evaluated monthly to determine and implement an effective resolution. By identifying actionable improvements to our processes, we can ensure that every new experience with Standard Electric is your best experience yet.
At Standard Electric, our engineering team doesn’t mind losing a bit of sleep if it means that you don’t have to. This is why our unmatched technical support is available 24 hours a day, seven days a week. Just call (800) 318-4618, and someone will assist you within 15 minutes.
Unparalleled Customer Service
From our inventory management solutions to our 24-hour engineering support, the entire Standard Electric family is always searching for that next time-saving or cost-cutting solution. We can’t succeed without you, so our team will always make sure that you’re succeeding too.